Terms & Conditions

1. Acceptance of These Terms

By accessing or using this website and its available services, you agree to be bound by these Terms and Conditions and any applicable policies referenced on this website.

If you do not agree with these Terms and Conditions, you should not use the website or its services.

2. About the Healthcare Platform

Our platform provides digital functionality intended to help users access healthcare-related information and services.

Depending on the features available, the platform may allow users to create accounts, find healthcare professionals, request appointments, communicate with healthcare professionals, view healthcare-related information, and access other services made available through the website.

Specific services may vary depending on availability, healthcare professional participation, location, technical functionality, and other factors.

3. Medical Information and Healthcare Disclaimer

Information displayed on the website may be provided for general informational or service purposes and should not automatically be treated as a substitute for professional medical advice, diagnosis, or treatment.

Healthcare decisions should be made with an appropriately qualified healthcare professional who can evaluate your individual circumstances.

4. User Accounts

Certain features of the website may require you to create an account.

When creating an account, you agree to provide information that is accurate and current to the best of your knowledge.

You are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.

You should immediately notify us if you believe that your account credentials have been compromised or that someone has accessed your account without authorization.

5. Eligibility and Authorized Use

You may use the website only in accordance with applicable law and these Terms.

If you use the platform on behalf of another person, including a minor or another individual receiving healthcare services, you represent that you are authorized to do so where such authorization is required.

6. Appointments

The platform may allow you to request or schedule appointments with participating healthcare professionals.

Submitting an appointment request does not necessarily guarantee that the appointment will be accepted or available unless confirmation is provided through the applicable booking system.

Appointment availability may change due to healthcare professional schedules, operational requirements, technical issues, or other circumstances.

Appointment Information

You are responsible for providing accurate information when requesting an appointment, including contact information and any other information required by the appointment process.

7. Appointment Cancellation and Changes

If appointment cancellation or rescheduling is available, you should use the cancellation or rescheduling process provided by the platform or contact the relevant healthcare provider.

Any cancellation charges, refund conditions, missed-appointment policies, or provider-specific rules will depend on the applicable service and should be communicated to you where relevant.

8. Patient and Healthcare Information

You should provide information that is accurate and complete when using healthcare-related functionality.

You should not intentionally submit false, misleading, fraudulent, or unauthorized information.

You are responsible for reviewing information you submit and informing the relevant healthcare professional if important information is incorrect or incomplete.

9. Prescriptions, Reports and Medical Records

Where the platform provides access to prescriptions, reports, or other healthcare information, such information is intended for the authorized user associated with the relevant account.

You must not access, copy, modify, distribute, or disclose another person's healthcare information without appropriate authorization.

Healthcare information should not be altered or relied upon outside the context in which it was provided.

10. Payments and Charges

Certain services or appointments may require payment.

Where payment is required, the applicable price and payment conditions will be presented during the relevant transaction process where practicable.

Payments may be processed through third-party payment providers. Additional terms or privacy policies of those providers may apply.

Refunds

Refund eligibility may depend on the service purchased, cancellation timing, applicable provider policies, payment-provider procedures, and applicable law.

11. Acceptable Use

You agree not to misuse the website or attempt to interfere with its normal operation.

This includes, but is not limited to:

• Using another person's account without authorization
• Providing false or misleading information
• Attempting to gain unauthorized access to accounts or systems
• Interfering with website security or functionality
• Introducing malicious software or harmful code
• Attempting to access information belonging to another user
• Using the platform for unlawful purposes
• Copying or exploiting website content without authorization
• Using automated systems to abuse or disrupt the platform

12. Healthcare Professional Relationship

Where the platform connects patients with healthcare professionals, the healthcare professional remains responsible for the professional healthcare services they provide, subject to applicable law and the arrangements governing those services.

The availability of a healthcare professional through the platform does not by itself create a guarantee regarding any particular diagnosis, treatment, outcome, or medical result.

13. Third-Party Services

The website may use or link to third-party services, including payment processors, hosting services, communication services, authentication services, or external websites.

Third-party services may have separate terms and privacy policies. Your use of those services may therefore be subject to their respective terms.

14. Intellectual Property

Unless otherwise stated, the website and its original content, design, graphics, logos, interfaces, text, software, and other materials are owned by or licensed to the platform operator and may be protected by applicable intellectual property laws.

You may use the website for its intended personal or authorized purposes, but you may not reproduce, modify, distribute, publish, sell, or commercially exploit protected website content without appropriate permission.

15. Information and Content Submitted by Users

When you submit information through the platform, you represent that you have the right to provide that information and that doing so does not knowingly violate applicable law or another person's rights.

You remain responsible for the accuracy and appropriateness of information you submit.

16. Website Availability

We may modify, suspend, restrict, or discontinue some or all website functionality from time to time for maintenance, security, technical, operational, or other legitimate reasons.

We do not guarantee that the website will always be available, uninterrupted, error-free, or compatible with every device or browser.

17. Security

We use reasonable technical and organizational measures intended to protect the platform and information handled through it.

However, no internet-based system can be guaranteed to be completely secure. You acknowledge that use of online services carries inherent security risks.

18. Suspension or Termination of Accounts

We may restrict, suspend, or terminate access to an account where reasonably necessary to protect the platform, users, healthcare information, security, or legal interests, including where there is a violation of these Terms or applicable law.

Where appropriate and permitted by law, users may be notified of significant account restrictions or termination.

19. Limitation of Liability

To the extent permitted by applicable law, the platform and its operators will not be responsible for losses resulting from circumstances outside reasonable control, including certain technical failures, network interruptions, unauthorized third-party actions, or temporary service unavailability.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

20. User Responsibility

You agree to use the platform responsibly and in accordance with these Terms and applicable law.

Where permitted by applicable law, you may be responsible for losses or claims arising from your unlawful use of the platform, unauthorized account activity, or intentional violation of these Terms.

21. Privacy

Your use of the platform is also subject to our Privacy Policy, which explains how personal and healthcare-related information may be collected, used, stored, and handled.

Please review our Privacy Policy before using the platform.

22. Governing Law

These Terms will be interpreted and applied in accordance with the laws applicable to the platform operator and the services being provided, subject to any mandatory rights or protections available to users under applicable law.

Any dispute should first be addressed through reasonable communication with the platform operator where appropriate.

23. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, technology, legal requirements, or business practices.

Updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the platform after an updated version becomes effective may constitute acceptance of the revised Terms to the extent permitted by applicable law.

24. Contact Us

If you have questions about these Terms and Conditions, please contact us using the details below.