Privacy Policy

1. Introduction

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy describes the types of information we may collect when you use our website, create an account, communicate with healthcare professionals, request appointments, or use other features available through our platform.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the website.

2. Information We Collect

Depending on the services and features you use, we may collect information that you provide directly to us, information generated through your use of the website, and information required to provide healthcare-related services.

Personal Information

• Name and contact information
• Email address and phone number
• Account and login information
• Date of birth or other identifying information when required
• Information submitted through contact or enquiry forms

Healthcare Information

Where the relevant functionality is available, information relating to appointments, medical history, prescriptions, medical reports, healthcare queries, and other information that you choose to provide may be collected and processed to provide the requested healthcare services.

Technical Information

We may also receive technical information such as browser type, device information, IP address, operating system, pages visited, and information relating to how you interact with the website.

3. How We Use Your Information

Information collected through the platform may be used for purposes including:

• Creating and managing your account
• Providing requested healthcare-related services
• Managing appointments and enquiries
• Facilitating communication between patients and healthcare professionals
• Providing access to prescriptions, reports, and other account information where applicable
• Sending important account or service notifications
• Responding to questions and support requests
• Maintaining website security and preventing misuse
• Improving website functionality and user experience
• Complying with applicable legal obligations

4. Healthcare and Medical Information

Healthcare information can be particularly sensitive. Where you provide medical or healthcare-related information through the platform, we intend to use that information only for legitimate purposes connected with the healthcare services and functionality you request.

Access to healthcare information should be limited to individuals and service providers who require access for legitimate purposes associated with the services provided through the platform, subject to applicable law and the configuration of the platform.

5. Account and Login Information

When you create an account, we may process information such as your name, email address, account role, and authentication information.

Our website uses session-based authentication to maintain your logged-in state and provide access to account-specific functionality. Authentication information is used to determine which account and services should be available during your session.

You are responsible for keeping your login credentials confidential and should notify us if you believe that your account has been accessed without authorization.

6. Appointments and Healthcare Services

If you use appointment-related functionality, information submitted during the appointment process may be used to schedule, manage, confirm, or otherwise provide the requested service.

Depending on the features available on the platform, appointment information may include information about the patient, selected doctor, requested service, preferred date or time, and other information necessary to process the appointment.

7. Payments

If paid services or appointments are offered, payment processing may be handled through a third-party payment service provider.

Payment information may therefore be processed according to the payment provider's own privacy policy and terms. We recommend reviewing the applicable payment provider's policies before completing a transaction.

We will not claim that payment card information is stored by our platform unless our actual implementation stores such information.

8. Cookies and Session Technologies

Our website may use cookies and similar technologies to provide essential functionality. These technologies may be used to maintain login sessions, remember certain preferences, improve website functionality, and support security.

Disabling certain cookies may affect the functionality of account login or other parts of the website.

9. How We Share Information

We do not intend to sell your personal information simply because you use our healthcare platform. Information may be shared or made accessible when necessary to provide requested services or where permitted or required by applicable law.

This may include:

• Healthcare professionals involved in providing requested services
• Technology and hosting service providers
• Payment service providers when a payment is required
• Email, communication, or notification providers where required for service delivery
• Legal, regulatory, or government authorities where disclosure is required by law

10. Data Security

We take reasonable steps to protect information handled through the platform against unauthorized access, alteration, disclosure, or destruction.

Security measures may include access controls, authentication mechanisms, password protection, session security, and technical safeguards appropriate to the systems being used.

11. Data Retention

We may retain personal information for as long as reasonably necessary to provide the requested services, maintain appropriate business and healthcare records, resolve disputes, maintain security, and comply with applicable legal obligations.

The actual retention period may vary depending on the type of information and the reason it was collected.

12. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights concerning your personal information, which may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of information where legally permitted
• Asking questions about how your information is processed
• Raising concerns about the handling of your information

Requests may be subject to identity verification, legal requirements, record-retention obligations, or other applicable limitations.

13. Children's Privacy

Our services should only be used by individuals who are legally permitted to use them under applicable law. Where healthcare services involve minors, information should be provided by a parent, guardian, or other authorized person when required.

If you believe that a child has provided personal information through the website without appropriate authorization, please contact us.

14. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment providers, or other platforms.

Third-party services operate independently and may have their own privacy policies, terms, and data practices. We encourage you to review the privacy policies of any third-party service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When changes are made, the updated version will be published on this page along with a revised "Last Updated" date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.